Today, human resources management is at the heart of the digital transformation. Many HR software companies are flourishing every year, coming to improve the HR function. However, if companies are taking over these software, it is not always to the delight of their employees, who quickly feel overwhelmed by the number of tools they now have to handle.
Although it is a relief for the HR function, this wave of digitization may have taken over the HR field too quickly without thinking enough about the employee's experience. Change management is a real challenge. The awareness and approval for a change from employees are crucial. Companies need to focus on employee retention, motivation, and engagement. It is from this observation that the EXP (Employee Experience Platform) was born. A platform specially designed to facilitate navigation between the different HR software a company owns. Thus, integrating such a Platform aims to improve the employee experience!
This article is an opportunity to recall the EXP (Employee Experience Platform), a concept that originated in the United States, and to understand how it is essential for HR departments and employee engagement... Enjoy reading!
Lack of connectivity between the different HR software: a difficulty for both the employee and the HR department
With the digitalization of companies, a wide range of software is emerging in the HR market and, according to a study conducted by Markess, the growth of the HR software market is estimated at €3.4 billion for 2021. More and more, HR departments want to gain more agility and reach organizational performance. Hence the necessity to equip themselves with modern tools. Another reason is that they want to better manage their employees' career paths and simplify their daily tasks. Among these HR software, we can find Leave & Absence management software, Compensation software, Training and e-learning management software, and more broadly, software dedicated to Talent management.
However, despite these major advances, the new digital ecosystem of the HR function lacks connectivity. While the software is powerful and saves HR professionals time, these professionals also waste time switching from one software to another and inserting the same data each time. If this is not a pleasant experience for them and affects productivity, the same goes for the employees. Indeed, more and more employees are getting lost in the variety of these new software programs that are rapidly becoming part of their company's HR ecosystem.
This lack of attention to the employee experience is particularly harmful since it does not contribute to the employee's well-being and work life. Worse, disoriented by this abundance of tools, the employee may quickly disengage, and finally not use the software, thus creating additional friction between HR and employees.
We can clearly outline the original problem: the lack of connectivity between the different HR software and the absence of a single, simple, and user-friendly platform from which the employee can quickly and easily access all the available modules.
The Experience Employee Platform: the ideal solution for connecting HR software to each other and making it easier for the employee to use.
1) The EXP: a platform dedicated to a "collaborative experience"
The Employee Experience Platform wants to answer the following questions: what are the ways to improve employee productivity and employee engagement? How can we offer an efficient tool to the employee so that he can easily navigate between the different HR software?
The EXP presents itself as the ideal tool: it is a unique and easy-to-use platform that connects all your existing HR software. Thanks to its open architecture, this connective platform allows the employee to have quick access to all the HR software of the company. The navigation between the different HR modules of his company is no longer constraining, in an instant from the EXP platform, the employee can access all the information he needs. For example, from the EXP, the employee can, in a few clicks, ask for his holidays, consult his schedule, or even ask for expense reports. In reality, this idea comes directly from HR experts because they were the first to understand that as long as HR software doesn't communicate with each other, employees won't be comfortable using it. Thus, rather than focusing on the performance of the different software, the EXP is "employee focus" and puts emphasis on its accessibility for the employee. It's a platform that wishes to simplify their daily tasks and optimize internal communications.
Moreover, by favoring the employee experience, the EXP naturally enhances the company's employer brand since it promotes the employee's well-being. For example, the Onboarding process, which corresponds to the new employee's integration into the company, often represents a painful step for the new employee because he or she is overwhelmed by the multitude of new information. However, this experience is fundamental because it often determines how the employee will feel in the company. We want our recruits and employees to feel highly motivated and well engaged. Therefore, providing them with a well-designed platform on which they can rely, access their personal space, and find all the information they need, will consequently offer them a pleasant first experience and impression.
Globally, the EXP solution helps to overcome the problem of companies that today find themselves handling too much software, whether it be payroll, compensation, Leave & Absence, that do not communicate with each other and therefore naturally create frustration for the employee.
2) A single access that simplifies the user experience
Payroll software, Leave & Absence management, Expense management, Training management, ... so much software between which the employee switches daily, i.e., a large number of connections and disconnections. The employee has to continuously enter his identifiers and insert his password; all this can create frustration, especially since your employee has higher risks to forget its numerous passwords. In short, this is a complication for the HR director, the CIO, and the employees. The solution: single sign-on. By unifying the information system, the HR Core and EXP platform responds to this challenge: thanks to SSO (Single-Sign-On), you can connect securely to all your tools with a single password!
3) The EXP: an open and connected platform at the cutting edge of innovation
Based on an open architecture platform, the EXP not only makes it easier to navigate between the different modules, since navigation can now be done in a few clicks from a single platform but also provides concrete connectivity between the different modules. A high-performance EXP not only gathers all the modules on one platform, but it also connects the modules, even if they come from different systems and vendors! Indeed, with its smart connectors equipped with ultra-intelligent connectors and receivers, the EXP allows data to flow smoothly and efficiently from one software to another. We will explain in more detail the benefits of such connectivity later on.
Thus, the EXP is modular and proposes to connect the specific HR software of your choice. You can therefore build your solution with the "best-of-breed" software available on the market. This solution is much more preferable rather than an "All-in-one" software suite because, even if these suites have all the functionalities for HR management, they come from a single vendor and very often have difficulty keeping pace with all the innovations on the market. All-in-One solutions often offer modules that are much less expert and efficient than the modules coming from "single vendors" present on the market. This is the observation shared by Josh Bersin, a true expert on HR trends in the United States, in his article dedicated to the EXP: "The Employee Experience Platform: A New Category Arrives". Indeed, he explains that most all-in-ones have converted to an open platform to be at the forefront of innovation.
Josh Bersin also proposes to illustrate the EXP platform in the following way:
PeopleSpheres: a made in France innovative and modular EXP
The EXP of PeopleSpheres is presented as the ideal solution as it that it offers an open and customizable platform on which the company can connect all its existing software. Through its smart connectors, the company assures connectivity between its various HR modules, and its data can flow smoothly and automatically. If desired, the company can even use cross-module workflows, which are currently new on the market, and launch automatic HR processes with just one click. The information entered on the EXP/HR Core by HR professionals can be automatically integrated into all HR software connected to the HR Core. An example could be the changeover of a candidate to an employee (following his or her recruitment) within the Recruitment software, can also be automatically transmitted, through the EXP, to all other HR software.
Below is an example of a cross-module workflow of Preboarding only made possible thanks to the PeopleSpheres connective platform:
Having an employee experience platform is one of the top trends in HR today. Companies are eager to find the best platform to meet their needs and achieve greater agility, but more importantly, to motivate and engage employees.
A platform dedicated to the employee experience is presented as an intuitive and user-friendly platform, with a fluid and pleasant navigation. Above all, the EXP allows connectivity, never seen before, between different HR software. This connectivity enables the employee to navigate between its various tools in a few clicks. Such integration will effectively bring employee satisfaction and engagement. Moreover, it offers the company the choice of a modular platform offering the possibility to connect the software of its choice. If companies want to be at the forefront of innovation and offer de best experience platform, adopting the EXP is undeniably the solution.